In Ginni AI, adding new team members to your account, assigning roles, or revoking access is managed directly by our support team.
Requesting Additional Team Members
To add new team members to your Ginni AI account, please reach out to our support team. Here’s how to get started:
Contact Support:
Email our team with the names, email addresses, and desired roles of the team members you’d like to add.
You can assign roles such as Sales Rep, Manager, or Admin based on the user’s responsibilities.
Invitation Process:
After we receive your request, we will send an invitation to your team members with instructions to set up their accounts and join your Ginni AI team.
Understanding Charges for Additional Team Members
Please note that adding new team members will incur additional charges, as we charge per seat. The pricing is based on the number of active users on your account.
Per Seat Pricing: Each user added will incur a charge according to your current subscription plan.
Billing: Additional charges for new team members will appear in your next billing cycle.
Enterprise Plan: Free Read-Only Seats
For customers on the Enterprise Plan, we offer free read-only seats. These seats provide limited access:
Read-Only Seat Features:
View call reports, customer insights, and meeting summaries.
Review AI-generated feedback and performance metrics.
Limitations of Read-Only Seats:
Cannot record sales calls.
Cannot modify settings or access full features like CRM integration.
If you'd like to add read-only seats to your Enterprise Plan or have any questions, please contact us for more information.
Revoking Access
If you need to remove access for any team members, this can also be managed by our support team.
Removing Users:
To revoke access, simply contact our support team and provide the name(s) of the team member(s) you want to remove.
Once access is revoked, the user will no longer have access to Ginni AI.