Skip to main content

Creating and Sharing Call Snippets

Nihal Fares avatar
Written by Nihal Fares
Updated over 3 months ago

Ginni AI's Call Snippets feature allows you to capture, save, and share important moments from your sales calls. Use snippets to highlight key customer insights, winning tactics, objections handling, or training examples for your team.

What are Call Snippets?

Call Snippets are short, focused clips from your recorded sales conversations that you can easily save and share. These snippets help you:

  • Showcase successful sales techniques to your team

  • Share customer testimonials or important feedback

  • Create a library of best practices for training

  • Reference specific moments without rewatching entire calls

Creating Your First Snippet

Creating snippets from your recorded calls is simple:

  1. Navigate to a recorded call in your Call Library

  2. Play the video until you reach the moment you want to capture

  3. Click "Add Snippet" at the exact point where you want the snippet to start

  4. Adjust the length of your snippet by dragging the start and end points (default is 15 seconds)

  5. Add a title to help you remember what this snippet is about (up to 70 characters)

    • If you don't add a title, we'll automatically use the first few words from the transcript

  6. Click "Save" to create your snippet

Your new snippet will appear in the dedicated Snippets section below the video player.

Playing Snippets

To play a snippet:

  1. Click on the snippet's preview image, title, or timestamp

  2. The video will start playing from the snippet's start time

  3. The player will automatically stop when it reaches the snippet's end time

  4. Use the play/pause controls on the snippet to control playback

  5. To exit snippet mode and return to the full meeting, simply click elsewhere on the video timeline

Editing Snippets

To edit a snippet:

  1. Click the three dots (⋮) menu on the snippet you want to modify

  2. Select "Edit" from the menu

  3. Adjust the start and end times by dragging the markers

  4. Modify the title if needed

  5. Click "Save" to update your changes

Deleting Snippets

To delete a snippet:

  1. Click the three dots (⋮) menu on the snippet

  2. Select "Delete" from the menu

  3. Confirm the deletion when prompted. Note: This action cannot be undone

Sharing Snippets with Your Team

Sharing important snippets with your team is easy:

  1. Find the snippet you want to share

  2. Click the three dots (⋮) menu

  3. Select "Copy link"

  4. Share the copied link with your team members

Coming Soon: External snippet sharing! Soon you'll be able to share snippets with people outside your organization. Stay tuned for updates.

Did this answer your question?