The Call Library is your central hub for accessing all your recorded sales calls and their AI-generated insights. This guide will help you navigate the Call Library and use filters to quickly find the calls you need.
What You'll See in the Call Library
When you first open the Call Library, you'll see a list of all your calls that have successfully generated reports. These are calls where:
Ginni AI successfully joined the meeting
The conversation lasted long enough to analyze
The AI has processed the recording and created insights
Using Filters to Find Specific Calls
The Call Library includes several powerful filters to help you quickly locate specific calls. Here's how to use each filter:
Date Range Filter
The date range filter allows you to narrow down calls within a specific time period.
Call Rating Filter
Call ratings help you identify your top-performing calls or those that need attention. Ratings are based on the AI Coach's analysis of the conversation quality.
You can filter by these rating ranges:
90-100 (Excellent): Outstanding calls that follow best practices and demonstrate exceptional skills
70-89 (Strong): Very good calls with many positive elements and few areas for improvement
50-69 (Acceptable): Solid calls with a balance of strengths and improvement opportunities
35-49 (Needs Improvement): Calls with several areas for development that could benefit from coaching
0-34 (Critical Attention): Calls that need significant improvement in multiple areas
This filter is especially useful for:
Finding your best calls to use as training examples
Identifying calls that need coaching attention
Tracking improvement over time
Call Outcome Filter
The Call Outcome filter helps you group calls based on their results:
Progressing: The sales opportunity is moving forward in your pipeline
Not Interested: The prospect declined to move forward
Recording Stopped by Customer: The customer ended the recording during the call
Rescheduled by Customer: The meeting was rescheduled while on the call
No Show: The customer didn't attend the scheduled meeting
This filter helps you:
Review all successful calls to identify winning patterns
Analyze unsuccessful calls to improve your approach
Track no-shows and rescheduled meetings
Recording Status Filter
By default, the Call Library shows only calls with available reports. The Recording Status filter lets you view other types of calls:
Report Available: Shows calls where Ginni successfully recorded and analyzed the conversation (default view)
No Recording: Shows scheduled calls where the Ginni AI bot did not join the meeting
Recording Too Short: Shows calls that were recorded but were too brief to generate meaningful insights
This filter is helpful when you're troubleshooting missing recordings or want to see your complete meeting history.