Not every scheduled sales call goes according to plan. Sometimes prospects don't show up, or meetings need to be rescheduled during the conversation. This article explains how Ginni AI handles these situations and what you can expect to see in your Call Library.
What is a No-Show?
A no-show occurs when you've scheduled a meeting with a prospect, but they don't attend the call at the scheduled time.
How Ginni AI Handles No-Shows
When a prospect doesn't show up for a meeting:
Recording Status: Ginni AI will still join the meeting as scheduled, but will only record your presence.
Call Outcome: The call will be automatically tagged as "No Show" in your Call Library.
AI Coach Results: No AI Coach analysis or scoring will be generated, as there was no actual conversation to analyze.
Finding No-Shows: You can locate no-show meetings in your Call Library by selecting "No Show" in the Call Outcome filter.
Why This Matters
Tracking no-shows is valuable because it:
Helps you identify prospects who may need additional engagement
Provides data on meeting attendance patterns
Allows you to follow up appropriately with those who missed meetings
What is a Rescheduled Meeting?
A rescheduled meeting occurs when you and your prospect begin a call, but during the conversation, you agree to reschedule for a different time.
How Ginni AI Handles Rescheduled Meetings
When a meeting is rescheduled during the call:
Recording Status: Ginni AI records the brief conversation that did occur.
Call Outcome: The call will be tagged as "Rescheduled by Customer" in your Call Library.
AI Coach Results: Since these conversations are typically very brief and don't follow the normal sales call structure, Ginni AI won't generate a full AI Coach analysis or score.
Call Summary: You may still receive a basic transcript and summary of the brief conversation that took place.
Finding Rescheduled Calls: You can locate rescheduled meetings by selecting "Rescheduled by Customer" in the Call Outcome filter.
What is "Recording Stopped by Customer"?
This situation occurs when a prospect asks to stop the recording during the call, usually due to privacy concerns or because they want to discuss sensitive information.
How Ginni AI Handles Stopped Recordings
When a recording is stopped during the call:
Recording Status: Ginni AI will leave the meeting when requested to stop recording.
Call Outcome: The call will be tagged as "Recording Stopped by Customer" in your Call Library.
AI Coach Results: Depending on how long the conversation was before recording stopped:
If the call was too brief, no AI Coach analysis will be generated
If enough conversation occurred, you may receive a partial analysis based on the recorded portion
Finding These Calls: You can locate these instances by selecting "Recording Stopped by Customer" in the Call Outcome filter.
Best Practices When a Customer Asks to Stop Recording
If a customer requests to stop recording:
Respect their wishes immediately and inform them you'll ask Ginni AI to leave
Explain that this means you won't have notes or a transcript for the remainder of the call
Consider taking manual notes after the call ends
Be prepared to summarize the call yourself in your CRM